Other Services We Offer

Repair Terms and Conditions

Please read the Repair Terms and Conditions carefully. By submitting your product to B&B Services, you agree that these Repair Terms and Conditions will govern the repair of your product by B&B Services. If you do not agree to these terms and conditions, do not submit your product to B&B Services.

1. Repair Service. B&B Services will repair your product as described and for the estimated charges (unless such estimated charges are subsequently revised with your written or oral consent). When the product is covered by warranty or an extended service contract, such as the AppleCare Protection Plan or Dell Hardware Service Agreement, B&B Services will perform repairs under the terms of such warranty or extended service, provided that you have presented satisfactory proof of the product’s eligibility for such repairs. You will be responsible for any additional charges applicable under or beyond your product’s warranty or extended service contract, including any applicable tax.
2. Subcontractors. B&B Services may subcontract with other service providers for the repair of your product.
3. Payment. Unless your product is repaired under warranty or extended service contract without any charge, you will promptly pay B&B Services the estimated charges identified plus any additional charges subsequently agreed to by you. Your payment is due when the product is returned to you by B&B Services. Unless specified otherwise, the estimated amount includes all parts, labor, any transportation required for the repair of the product, and any applicable tax. You may, in B&B Services’s sole discretion, be responsible for any diagnostic fees, plus any applicable tax, if B&B Services inspects your product, provides an estimate for you, and you do not authorize B&B Services to undertake the repairs for the estimated charges. If B&B Services determines, while inspecting your product, that repairs are needed due to failures of parts that are neither supplied by the distributor nor distributor branded or are needed due to damage caused by abuse, misuse or misapplications, B&B Services reserves the right to return the product to you without repairing it and may hold you responsible for the diagnostic fee on the reverse side, plus any applicable tax.
4. Unanticipated Labor/Parts. If the requested repairs require labor and/or parts not specified B&B Services may seek your approval to revise the estimate. If you do not agree that B&B Services may revise the charges, B&B Services may return your product and hold you responsible for the diagnostic fee, plus any applicable tax..
5. Parts. In repairing your product under your product’s warranty or extended service contract, B&B Services may use new, used or reconditioned parts, as permitted by the terms of such warranty or extended service contract. If repairing parts outside of the warranty or extended service contract, B&B Services may use new, used, or reconditioned parts. B&B Services will retain any replaced part as its property, and the replacement part will be your property. Replaced parts may be repairable and are exchanged or repaired by B&B Services for value. To the extent permitted by applicable law, you hereby waive any right you may have to receive any replaced parts. If applicable law requires B&B Services to return a replaced part to you, you agree to pay B&B Services the additional cost of the replacement item.
6. Disclaimer of Warranty. If B&B Services repairs your product under warranty or extended service contract, the repairs will be covered solely by the terms of the warranty or extended service contract and any applicable provisions of law. If your product is repaired outside of warranty, B&B Services warrants (1) that repairs will be performed in a competent and workmanlike manner and (2) that all parts used to repair your product will be free from defects in materials and workmanship for a period of ninety (90) days, unless otherwise specified by B&B Services. If a defect exists in a replacement part during the part’s warranty period as identified in the preceding sentence, in its sole discretion, B&B Services will (1) repair the part, using new, used, or reconditioned parts, (2) replace the part with a new, used or reconditioned equivalent part, or (3) refund the fair market value of the part as determined by Apple or Dell. THIS WARRANTY AND REMEDY ARE EXCLUSIVE IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESSED, OR IMPLIED, WITH RESPECT TO THE REPAIR PARTS. B&B SERVICES SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO THE REPAIR PARTS, INCLUDING, WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. IF B&B SERVICES CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THE EXPRESS LIMITED WARRANTY.
7. Anti-Virus/Malware Removal Service. Virus and malware removal services include a thirty (30) day guarantee. B&B Services will provide one (1) follow up Virus Removal Service for computers that are re-infected within thirty (30) days of original receipt.
8. Limitation of Liability. B&B SERVICES IS NOT RESPONSIBLE FOR ANY FAILURES OR DELAYS IN PERFORMING UNDER THIS AGREEMENT THAT ARE DUE TO EVENTS OUTSIDE OF ITS REASONABLE CONTROL. TO THE MAXIMUM EXTENT PERMITTED BY THE LAW, THE STATE OF MISSOURI, B&B SERVICES AND THEIR OFFICERS, AGENTS, AND EMPLOYEES WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE PERFORMANCE OR OMISSION OF ANY REPAIR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFIT (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF REPUTATION; LOSS OF OPPORTUNITY; LOSS OF USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA; OR ANY COSTS OF RECOVERING, PROGRAMMING, OR RESTORING ANY PROGRAM OR DATA STORED ON YOUR PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON YOUR PRODUCT. B&B SERVICES SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (1) REPAIR OR REPLACE YOUR PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, OR (2) MAINTAIN THE CONFIDENTIALITY OF DATA. IF ANY PRODUCT SHOULD BE DAMAGED OR LOST WHILE IN B&B SERVICES’S CUSTODY, B&B SERVICES’S LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED PRODUCT. OTHERWISE B&B SERVICES’S LIABILITY FOR ANY AND ALL DAMAGE SHALL IN NO EVENT EXCEED THE PAYMENTS RECEIVED BY B&B SERVICES FOR SERVICES PROVIDED PURSUANT TO THESE TERMS. THE REMEDIES SET FORTH HEREIN SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY B&B SERVICES UNDER THESE TERMS AND CONDITIONS.
9. Backup of Data and Information. B&B SERVICES is not liable for loss or corruption of data or your confidential, proprietary, or personal information or removable data. Before you bring in your product for any repair service, you should make a backup copy of your data and remove any confidential, proprietary, or personal information and removable media such as CDs, or USB drives.
10. Abandon Product. If you have not claimed your product and paid all charges due within sixty (60) days after being notified by B&B Services that your product is available to be returned to you, B&B Services will consider your product abandoned. B&B Services will provide such notice to you at the email address you furnished when you authorized the repairs. B&B Services may dispose of your product in accordance with applicable provisions of law, and specifically may sell your product without liability to you. B&B Services reserves its statutory and any other lawful liens for unpaid charges.
11. Installation Services. If the repair service involves transferring information or installing software on the product, you represent that you have legal right to copy and agree to the terms of the software license, and you authorize B&B Services to transfer information and accept such terms on your behalf in performing such service.
12. Configuration Services. If the repair service involves hardware or software configuration on the product, you represent that you have the legal right to the hardware and software present on the device and agree to the terms of the hardware or software license, and you authorize B&B Services to configure the device and accept such terms on your behalf in performing such service.
13. Complete Agreement. These Terms and Conditions are the only ones that govern B&B Services’s repair of your product. No other oral or written terms or conditions apply, including any terms or conditions contained in any purchase order that you provide to B&B Services. No one has authority from B&B Services to vary any of these Terms and Conditions.
14. Personal Information. You agree and understand that it is necessary for B&B Services to collect, process and use your personal data in order to perform the service and support obligations under these Terms and Conditions. B&B Services will protect your information in accordance with US & Missouri Law.
15. Governing Law. The laws of the State of Missouri will govern this Agreement.